The Absolutely Unbreakable Rules of Service Delivery, Karl Palachuk, Small Biz Thoughts
How can you guarantee that your company delivers great service, has a great culture, and still manages to stay profitable? You need to follow certain “Unbreakable Rules” for success. Best-selling business author and coach Karl W. Palachuk draws on more than thirty years of owning and running service-based businesses to present the rules his companies live by.
Several of these rules are guaranteed to make you more profitable – if you follow them.
Join us to find out more.
Karl Palachuk, Small Biz Thoughts
Karl W. Palachuk has been an IT Consultant since 1995 and is one of the pioneers of the managed services business model. He is the author of more than twenty books, most of which are also available as audio books.
He is the founder of the Small Biz Thoughts Technology Community and maintains four blogs, including Small Biz Thoughts and Relax Focus Succeed.
Karl has owned several small businesses, including two very successful Managed Service companies in Sacramento, CA. He received his first Microsoft certification in 1995 and his first MCSE in 1999. He was an active, hands-on Systems Engineer until January of 2017.
He now provides coaching and consulting services to IT professionals of all sizes.
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